Returns & Exchanges
Due to the perishable nature of our premium seafood products, we cannot accept physical returns; however, we are committed to ensuring your total satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 24 hours of receipt for a full refund or replacement.
Inspect Your Delivery
Immediately upon arrival, check your seafood for temperature integrity and any signs of damage to the vacuum-sealed packaging.
Document Issues
If there is a concern, take clear photos of the product and the shipping label to help our quality control team assess the situation.
Contact Support
Email our customer service team at [email protected] within 24 hours of delivery with your order number and the documentation.
Resolution
Once reviewed, we will process a credit to your original payment method or arrange for a priority replacement shipment at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing