Frequently Asked Questions
Everything you need to know about our premium seafood delivery.
How do you ensure the seafood stays fresh during shipping?
We use specialized insulated packaging and high-performance cooling agents to maintain optimal temperature throughout the transit process. All orders are shipped via overnight or expedited services to ensure your seafood arrives in peak condition.
Where does Yama Seafood source its products?
We source our seafood from trusted global partners and local fisheries that prioritize sustainability and quality. Many of our products are the same premium grade used by top-tier sushi restaurants.
Can I track my order once it has been shipped?
Yes, once your order is processed and handed to our carrier, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality of your order or if it arrived damaged, please contact our support team within 24 hours for a full refund or replacement.
Do you offer wholesale pricing for businesses?
Yes, we provide wholesale opportunities for restaurants, hotels, and specialty retailers. Please contact our sales department through our dedicated wholesale inquiry form for more information.
How should I store my seafood once it arrives?
We recommend transferring your seafood to the coldest part of your refrigerator immediately upon arrival. For the best flavor and texture, fresh items should be consumed within 1-2 days, while frozen items can be kept in the freezer for up to three months.